Privacy policy
Privacy Policy
Last Updated: 2024/12/16
This Privacy Policy describes how awehbelekker.com (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from the Site, or otherwise communicate with us (collectively, the "Services"). By using the Site, you consent to the processing of your personal information as described in this Privacy Policy.
If you do not agree, please refrain from using our Services.
1. How We Collect Your Information
We collect personal information about you in the following ways:
(a) Information You Provide to Us
- Contact information (e.g., name, address, phone number, email).
- Account details (e.g., username, password, security questions).
- Order details (e.g., billing and shipping address, payment confirmation).
- Customer support information (e.g., communications with us).
(b) Information Collected Automatically
We automatically collect certain information when you use our Site:
- Usage data (e.g., IP address, browser type, interaction with the Site).
- Device details (e.g., operating system, hardware model).
(c) Information from Third Parties
We may receive information from:
- Payment processors to process transactions.
- E-commerce platforms like Shopify to manage orders.
- Marketing platforms to tailor promotions and advertisements.
2. How We Use Your Information
We process your personal information to:
- Fulfill your orders and provide Services.
- Communicate with you about your account or transactions.
- Improve our website, marketing, and Services.
- Comply with legal obligations (e.g., tax, anti-fraud laws).
We may also use your information for promotional purposes, but you can opt out at any time by contacting us or clicking "unsubscribe" in our marketing emails.
3. Cookies and Online Tracking
We use cookies and similar technologies to enhance your experience on our Site. These cookies:
- Remember your preferences.
- Track Site performance.
- Provide relevant advertisements.
You can manage your cookie preferences through your browser settings. Blocking cookies may impact some functionalities of our Site.
4. How We Share Your Information
We may share your personal information with:
- Service Providers: Vendors for shipping, payment processing, and IT support.
- Business Partners: Marketing and advertising partners.
- Legal Obligations: Regulatory authorities or law enforcement if required.
We do not sell your personal information as defined under South African law.
5. Your Rights
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Access your personal information.
- Correct inaccurate or incomplete data.
- Request deletion of your information (subject to legal obligations).
- Object to direct marketing or automated decision-making.
- Withdraw your consent where processing is based on consent.
To exercise your rights, contact us at info@awehbelekker.com.
6. Retention of Your Information
We retain your information for as long as necessary to:
- Provide Services.
- Comply with legal obligations.
- Resolve disputes and enforce agreements.
When no longer required, we securely delete or anonymize your personal information.
7. Data Security
We implement strict security measures to protect your personal information. However, no system is 100% secure. Contact us immediately if you suspect unauthorized access to your account.
8. Children’s Privacy
Our Services are not intended for individuals under 18. If you believe we have collected information from a minor, please contact us for immediate removal.
9. International Data Transfers
Your personal information may be processed outside South Africa. We ensure that international transfers comply with POPIA by using legally recognized safeguards.
10. Complaints
If you have concerns about our data practices, you can:
- Contact us at info@awehbelekker.com or +27 64 575 5210.
- Lodge a complaint with the Information Regulator:
- Website: https://www.justice.gov.za/inforeg/
- Email: complaints.IR@justice.gov.za
11. Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact us at:
Aweh Be Lekker
Address: 22 Porterfield Road, Table View, Cape Town, Western Cape, 7441, South Africa
Email: info@awehbelekker.com
Phone: +27 64 575 5210
This Privacy Policy is designed to comply with South Africa’s POPIA and international privacy standards